Frequently Asked Questions
Everything you need to know about shopping with Bersama.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75, while a flat rate of $5.99 applies to smaller orders.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small $7 handling fee.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Bersama accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Where are your garments manufactured?
We partner with ethical factories in Southeast Asia and Europe that prioritize fair wages and sustainable production practices. Detailed origin information is listed on each garment's tag.
How should I care for my Bersama clothing?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Specific care instructions are located on the internal care label of every piece.