Returns & Exchanges
At Bersama, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. If your purchase doesn't fit or meet your expectations, simply follow our streamlined process for a full refund or exchange.
Initiate Your Request
Log into your Bersama account and select the items you wish to return from your order history to generate a return authorization.
Pack Your Items
Place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing